Frequently Asked Questions
Everything you need to know about your Smel beauty journey.
Are Smel products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Smel products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it within 30 days of purchase for a full refund or exchange, provided at least 50% of the product remains.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.